Code of Banking Practice
Managing our relationship with you
All banks which are members of the Banking Council are committed to maintain the standards of fairness set out in the Code.
What this is
Keeping relationships healthy
The Code of Banking Practice (the Code) deals with the various banks' relationship with their customers in South Africa.
Ombudsman for Banking Services
The Ombudsman for Banking Services, together with fair and just outcomes, strives to manage the relationship between the bank and its customers.